Terms and Conditions

By placing an order with Cakecroft, you acknowledge that you have reviewed and agreed to the following terms and conditions:

1. Quality Assurance

1.1 Cakecroft is committed to delivering professionally decorated desserts promptly as specified in the invoice or contract. We assure that the flavors, size, and general design elements will meet your expectations. If you have any concerns about our products, kindly notify us upon receipt of your order. Once the order is accepted, refunds will not be entertained.

2. Consumption of Dark-Colored Icing and Fondant/Decoration

2.1 Please be advised that cakes with dark-colored icing (e.g., black, blue, red) may temporarily stain your mouth and hands. This is a common occurrence with deeply pigmented food coloring and does not affect the flavor of the cake. We recommend selecting cakes with lighter icing colors if you prefer to avoid this.

2.2 For your safety and enjoyment, all cake decorations provided by Cakecroft are crafted from food-safe materials. However, these decorations are not intended for consumption and may present a choking hazard, particularly for young children. We kindly request that you remove all decorative elements before serving and consuming our cakes.

3. Allergy Information

3.1 While we maintain strict processes to prevent cross-contact, there is a slight risk of allergen presence. Customers with allergies should be aware of this risk.

4. Refund and Exchange Policy

4.1 Cakecroft does not offer refunds or exchanges for custom products that meet our quality standards once the cake has been picked up or delivered and “Accepted” by you or another designated party.

4.2 Refund requests are only considered if the product does not meet the specified flavor, size (weight), and general description. Cake flavor and texture are subjective, and refunds requested due to flavor or texture after the cake has been accepted and picked up will be at the sole discretion of Cakecroft.

4.3 Quality determination is solely at the discretion of Cakecroft, and we may consider a store credit if the product is returned within 24 hours of the event and does not meet our quality standards.

5. Design Variations

5.1 While we strive to provide an exact design and match colors, custom cakes are artistic creations. Variations in color shades and exposure to light may occur. We do not offer discounts or refunds for variations in color or design due to lighting.

5.2 We use food-safe decorations on our cakes, but some may not be edible. Please remove these decorations before consuming the cake, especially for small children.

6. Care and Handling

6.1 Cakecroft is not responsible for any damage to the cake after pickup or setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s).

6.2 Cakes should be kept at room temperature for at least an hour before serving. We advise against exposing the cake to extreme temperature and humidity variations.

7. Deposits, Payments, Cancellations

7.1 All sales are final for online orders, and refunds will not be issued. Order credits may be given if the order is canceled with at least 2 days’ notice.

7.2 For custom orders over 15000BDT, a 50% deposit and a signed contract are required. The remaining balance is due two (2) business days before the delivery date. Deposits are non-refundable.

7.3 Delivery time will be confirmed two (2) business days before your event date. For outdoor events, setup may be limited by factors such as weather conditions and road hazards.

8. Delivery Terms

8.1 Cakecroft will confirm the delivery time two (2) business days before your event. For outdoor events, setup will be adjusted to account for environmental factors.

8.2 In the case of unavoidable occurrences during delivery, Cakecroft cannot be held liable for more than the price of the cake described in the order.

9. Photographs and Marketing

9.1 We respect the privacy of our clients and will not disclose any personal details without permission. However, we reserve the right to use photographs of our products for promotional purposes.

10. Rental Items

10.1 All rental items will be for a specified period, and late fees will apply for overdue returns or damages.